Do you repair windows and doors?
Currently, we only provide service and repairs on windows and doors that we have installed.
Will a permit be required and if so, how much will it cost?
Yes. Permit costs vary from city to city; the average is about 2-3% of the total contract. Palm Beach County permits (for unincorporated PB county properties) typically range from $150-250.
What wind speed can your windows protect up to?
South Florida is considered a high-velocity wind zone area. Products are tested and rated appropriately.
What is your average lead time?
From the time we order material until we install, the lead time is typically about 20 weeks. Please ask us for more information regarding your specific project, as some product lines have longer lead times (as long as 40 weeks).
How long does it take to have my doors & windows installed once product arrives?
It varies by project. Once we visit your home or office and can determine the scope of work, we will give you a most specific time frame for completion. Most single-family retrofits take between 1-2 days.
What kind of warranty program do you have in place?
All products we offer come with a manufacturer's warranty. Additionally, we offer a two-year installation warranty.
Will I get an insurance discount if I install impact windows and doors?
Typically, yes - if all of the exterior openings are brought up to code, you should see a discount. Check with your homeowner’s insurance carrier to see what kind of discount is available.
Are there window and door products that are "hurricane proof"?
Impact-resistant products are designed, tested and built to withstand certain conditions to provide reasonable storm protection; however, it is unsafe to consider any product "hurricane proof".
If something hits my impact-resistant glass, will it break?
If struck, the impact-resistant glass can break, but it is designed to remain in the frame. This prohibits wind, water or other debris from entering the structure and causing further - sometimes catastrophic - damage.
Will windows and doors leak in a hurricane?
Not necessarily; however, wind speed, duration, direction, rain volume, and other natural phenomena that accompany a storm all contribue to and increase the possibility of leaks. PGTi brand windows and doors are tested and certified for water infiltration resistance and meet or exceed code requirements.
Why does water get into the track of my sliding glass door or windows during a minor rain storm? Is something wrong with my product?
It is normal for water to be present in the track of a sliding glass door or windows during a storm, especially if it is a windy storm. These products are designed to capture water in the track and drain it to the exterior of the building through the "weep holes" located in the bottom of a door or window frame. Keeping these "weep holes" free of dirt and debris will allow the water to flow out freely and not build up in the track.
Got a question that we haven't answered above? Need information or estimates on a specific project? Contact our helpful staff today for a full consultation and a free quote.